Terms of service

Terms and Conditions

General Terms and Conditions for the online shop www.taizespirit.com

1. Scope of the General Terms and Conditions for Online Trade

Deliveries and services by www.taizespirit.com, owner: Charlotte Riedl-Würfel, Hildebrandtgasse 3, 5020 Salzburg, to consumers are provided exclusively on the basis of the following General Terms and Conditions for online trade, in the version valid at the time of the order. Deviating provisions shall only be effective if they have been agreed in writing.

The online Terms and Conditions of www.taizespirit.com also apply to future orders placed by the customer, even if they are not expressly agreed again. The version of the online Terms and Conditions valid at the time of the future order shall be decisive. The customer may view, download and print the current version of the online Terms and Conditions on the website www.taizespirit.com.

2. Conclusion of Contract

The contracting parties are the customer and www.taizespirit.com, owner: Charlotte Riedl-Würfel, Hildebrandtgasse 3, 5020 Salzburg. The contractual, ordering and business languages are German and English.

The offers on the websites of www.taizespirit.com, owner: Charlotte Riedl-Würfel, constitute a non-binding invitation to the customer to order goods. By ordering goods, the customer submits a binding offer. The order may be placed by completing and submitting the online form on the internet, by email or by post. The customer’s offer becomes effective as soon as the order has been received by www.taizespirit.com, owner: Charlotte Riedl-Würfel.

www.taizespirit.com, owner: Charlotte Riedl-Würfel, may accept an offer within 7 working days of receipt. If this period expires without acceptance, the offer shall be deemed rejected. Acceptance takes place by sending an order confirmation or by dispatching the ordered goods. The date of dispatch shall be decisive for compliance with the acceptance period. Order confirmations may also be sent by email.

Should the order confirmation or any other legally binding declaration by www.taizespirit.com, owner: Charlotte Riedl-Würfel, contain typing or printing errors, or should the pricing be based on transmission errors, www.taizespirit.com, owner: Charlotte Riedl-Würfel, shall be entitled to contest the declaration on the grounds of error. In this case, www.taizespirit.com, owner: Charlotte Riedl-Würfel, bears the burden of proof regarding the error. Any payments already received shall be refunded without delay.

3. Characteristics of the Purchased Goods

The characteristics of the purchased goods forming the basis of the contract are determined exclusively by the manufacturer’s specifications. Production-related deviations and improvements to products do not constitute grounds for complaint and may differ slightly from the product description.

4. Prices and Payment Terms

Billing is carried out in euros (EUR). The prices stated are either exclusive or inclusive of statutory value added tax. Whether prices are displayed as net prices, meaning exclusive of VAT, or gross prices, meaning inclusive of VAT, is explicitly indicated on the website. Costs for packaging and shipping are charged separately. Transport and packaging costs for shipments within Austria, Germany and beyond are shown to the user in a shipping costs table.

All prices apply only to shipments within Austria and EU member states. The prices valid at the time of the order shall always apply. Upon updating the websites of www.taizespirit.com, owner: Charlotte Riedl-Würfel, all previous prices and product information become invalid. Separate costs apply for packaging and shipping. Please refer to the “Shipping Costs” section in the footer area of our shop.

Shipping outside the EU is also possible. In this case, too, the prices valid at the time of the order shall apply. Separate costs apply for packaging and shipping; please refer to the shipping costs table.

Payment is made by invoice. Please refer to the “Payment Terms” section in the footer area of our shop for our current payment conditions.

The payment amount shown on the invoice must be paid in full to www.taizespirit.com, owner: Charlotte Riedl-Würfel, regardless of the payment method. Deductions of transaction fees and similar charges, for example those incurred when payment is made through international banks, are not accepted by www.taizespirit.com, owner: Charlotte Riedl-Würfel.

5. Cancellation Policy

Consumers have a fourteen-day right of withdrawal.

5.1 Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us — www.taizespirit.com, owner: Charlotte Riedl-Würfel, Hildebrandtgasse 3, 5020 Salzburg, Austria, email: service@taizespirit.com — by means of a clear statement, for example a letter sent by post or an email, of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory. We will inform you without delay once we have received your withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.

5.2 Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs, with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods. For goods which, due to their nature, cannot normally be returned by post, these costs amount to EUR 100 for returns from Austria, EUR 150 for returns from Belgium, Germany, Luxembourg, the Netherlands, Hungary, Switzerland, Slovakia, Slovenia and the Czech Republic, and EUR 250 for returns from the remaining EU member states.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to examine their nature, characteristics and functioning.

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods that are not prefabricated and for whose production an individual choice or decision by the consumer is decisive, or goods that are clearly tailored to the personal needs of the consumer.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it to us.

To: www.taizespirit.com, owner: Charlotte Riedl-Würfel, Hildebrandtgasse 3, 5020 Salzburg, Austria, service@taizespirit.com

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

Ordered on () / received on ()

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s), only if submitted on paper

Date

(*) Delete as appropriate.

6. Delivery Terms

Deliveries are made to the delivery address provided by the customer.

Delivery is carried out by Austrian Post, by a private parcel service or by freight carrier.

The delivery period is stated in the electronic catalogue. Information regarding delivery periods is non-binding, unless, in exceptional cases, a delivery date has been confirmed as binding and in writing. In any case, we deliver within the statutory period of 30 days.

All deliveries are subject to www.taizespirit.com, owner: Charlotte Riedl-Würfel, being supplied by the Communauté de Taizé in a timely and proper manner. If a product ordered by the customer is unavailable for reasons for which www.taizespirit.com, owner: Charlotte Riedl-Würfel, is not responsible, www.taizespirit.com, owner: Charlotte Riedl-Würfel, will inform the customer without delay.

In this case, the customer has the right to withdraw from the contract. If the customer does not withdraw, www.taizespirit.com, owner: Charlotte Riedl-Würfel, may supply a product of equivalent quality and price instead of the ordered product, or may itself withdraw from the contract. If the customer or www.taizespirit.com, owner: Charlotte Riedl-Würfel, withdraws from the contract, www.taizespirit.com, owner: Charlotte Riedl-Würfel, shall refund any payments already made by the customer without delay.

If www.taizespirit.com, owner: Charlotte Riedl-Würfel, falls into delay with delivery for reasons for which it is responsible, or if delivery becomes impossible for such reasons, without www.taizespirit.com, owner: Charlotte Riedl-Würfel, being accused of intent or gross negligence, liability of www.taizespirit.com, owner: Charlotte Riedl-Würfel, for damages shall be excluded. Further claims of the customer remain unaffected. In particular, the customer may withdraw from the contract after setting a reasonable grace period.

In the event of delivery delays for which www.taizespirit.com, owner: Charlotte Riedl-Würfel, is not responsible, such as force majeure or fault of third parties, the delivery period shall be extended appropriately. The customer will be informed without delay. If the causes of the delay continue for more than 4 weeks, each party shall be entitled to withdraw from the contract.

7. Retention of Title

The ordered goods remain the property of www.taizespirit.com, owner: Charlotte Riedl-Würfel, until full payment has been made.

Before ownership has been transferred, any disposal of the goods, including resale, rental, pledging, transfer by way of security, processing, alteration or similar actions, is not permitted without the express consent of www.taizespirit.com, owner: Charlotte Riedl-Würfel.

8. Transport Damage; Customer’s Inspection and Notification Duties

Delivered goods must be checked immediately for external and internal damage. If goods are delivered with obvious damage to the packaging or contents, the customer must immediately report this to the carrier, delivery service or freight service and record the damage in detail in writing on the delivery note, or refuse acceptance. In addition, www.taizespirit.com, owner: Charlotte Riedl-Würfel, must be contacted without delay.

Hidden defects must be reported to www.taizespirit.com, owner: Charlotte Riedl-Würfel, immediately after discovery.

The fulfilment of the obligations under sections 8.1 and 8.2 has no effect on the customer’s warranty claims.

9. Warranty

The customer’s warranty claims against www.taizespirit.com, owner: Charlotte Riedl-Würfel, in the event of defects in the delivered goods are governed by the statutory provisions, unless deviations arise from the following regulations. The warranty period ends 24 months after delivery.

Damage caused by improper or contractually non-compliant measures by the customer during installation, connection, operation, use or storage of the goods does not give rise to any claim against www.taizespirit.com, owner: Charlotte Riedl-Würfel. Improperness and contractual non-compliance are determined in particular according to the manufacturer’s instructions.

10. Liability

www.taizespirit.com, owner: Charlotte Riedl-Würfel, is liable for material damage only if www.taizespirit.com, owner: Charlotte Riedl-Würfel, or its vicarious agents have caused such damage intentionally or through gross negligence. For personal injury, www.taizespirit.com, owner: Charlotte Riedl-Würfel, is liable for any culpable causation by www.taizespirit.com, owner: Charlotte Riedl-Würfel, or its vicarious agents.

It is the customer’s responsibility to back up their data. www.taizespirit.com, owner: Charlotte Riedl-Würfel, is not liable for the loss of customer data on products purchased from www.taizespirit.com, owner: Charlotte Riedl-Würfel, with storage media, such as controllers or kiln control systems, unless www.taizespirit.com, owner: Charlotte Riedl-Würfel, or its vicarious agents have caused the data loss at least through gross negligence.

11. Prohibition of Set-Off and Retention

The customer is not entitled to set off their own claims against claims of www.taizespirit.com, owner: Charlotte Riedl-Würfel, unless:

the customer’s claims have been acknowledged by www.taizespirit.com, owner: Charlotte Riedl-Würfel, or have been legally established by a court; or

the customer’s claims arise from the same legal transaction as the claims of www.taizespirit.com, owner: Charlotte Riedl-Würfel; or

www.taizespirit.com, owner: Charlotte Riedl-Würfel, is insolvent.

The customer is not entitled to withhold payments due to their own claims against www.taizespirit.com, owner: Charlotte Riedl-Würfel, unless:

www.taizespirit.com, owner: Charlotte Riedl-Würfel, does not perform its services from the same transaction, or does not perform them properly; or

the performance of the service by www.taizespirit.com, owner: Charlotte Riedl-Würfel, from the same transaction is at risk due to the poor financial circumstances of www.taizespirit.com, owner: Charlotte Riedl-Würfel.

12. Data Protection

Data processing is carried out in accordance with the statutory provisions. Customer data is processed for the fulfilment of contracts, delivery and accounting. www.taizespirit.com, owner: Charlotte Riedl-Würfel, reserves the right to carry out further types of data processing, insofar as these are legally permissible.

Customer data is collected, processed, used and forwarded to commissioned partners exclusively to the extent necessary for the establishment and execution of the purchase contract and the further business relationship between the customer and www.taizespirit.com, owner: Charlotte Riedl-Würfel. The customer may object to this use of data with www.taizespirit.com, owner: Charlotte Riedl-Würfel, due to the violation of overriding legitimate confidentiality interests arising from their particular situation. All our vicarious agents are obliged to comply with data protection law.

Invoice data is stored internally within the company, and information about it can be provided at any time upon the customer’s request by email to shop@taizespirit.com.

13. Invalid Clauses

Should one or more provisions of these online Terms and Conditions be invalid, this shall not result in the invalidity of the entire contract. The invalid provision shall be replaced by the relevant statutory provision.

14. Place of Jurisdiction and Applicable Law

The sole place of jurisdiction shall be the registered office of www.taizespirit.com, owner: Charlotte Riedl-Würfel. The competent court is therefore the court in Salzburg, Austria.

These online Terms and Conditions and the contracts to be concluded under these online Terms and Conditions are subject to Austrian substantive law. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

17. Place of Performance

The place of performance for all transactions is the company location in Salzburg, Austria.

18. Miscellaneous

The European Commission provides a platform for online dispute resolution, which can be found here: http://ec.europa.eu/consumers/odr/

We are prepared to participate in an out-of-court dispute resolution procedure before a consumer arbitration body.

The competent body is Verein Internet Ombudsmann, Margaretenstraße 70/2/10, 1050 Vienna, Austria. www.ombudsmann.at

Version dated: 03/04/2026